Promotional Products or Branded merchandise has been traditionally a very low-tech space and just like anything else, this industry is going through Digital Transformation whereby e-commerce and online platforms are playing a major role in streamlining the entire value chain. You can learn more about the promotional products industry here.
As a digital e-commerce specialist, you will have a deep understanding of the product from a functional perspective so as to help customers troubleshoot issues and provide training.
You act as a Customer Success Manager (CSM) ensuring the customer has all the information and access to resources to run a successful webstore.
This position is both creative and rigorous by nature you need to think outside the box. We expect the candidate to be proactive and have a "get it done" spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Helpdesk & Support
- Product Training
- Product Documentation
- Customer Service
- Store setups
Must Have
- Excellent communication and interpersonal skills
- Proficient in using Microsoft Excel & Powerpoint
- Perfect written english for product documentation
- Self starter and autonomous
- Available during US business hours (10AM - 3PM CST)
Nice to have
- Basic knowledge of the Promo Industry (Info)
- High level understanding of APIs
- Technical skills (AWS, PostgreSQL etc..)
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Opportunity to learn and grow personally and professionally
- Learn and expand your knowledge within the promotional products industry
- Be part of a product that is used by thousands of users on a daily basis
- Real responsibilities and challenges in a fast evolving company
- Stable, remote & a long term opportunity
What We Offer
Each employee has a chance to see the impact of his or her work. You can make a real contribution to the success of the company.
Perks
A full-time or a part-time remote position
Attractive salary package.
Trainings
Company sponsored online Odoo
training or certification courses
Career Growth
Excellent growth opportunities ,
including mental and spiritual growth